At Chartwell Dental Clinic, we respect your privacy and take the security of your personal information seriously. This Privacy Policy explains how we collect, use and protect your information in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.
Who We Are
Chartwell Dental Clinic
194 Watford Road
Croxley Green
Hertfordshire
WD3 3DB
Telephone: 01923244133
Email: info@chartwelldental.co.uk
Chartwell Dental Clinic is responsible for the personal information we hold about you.
Information We Collect
We may collect:
- Your name, date of birth and contact details
- Medical and dental history
- Treatment and appointment records
- X-rays and clinical photographs
- Information about medications, allergies and medical conditions
- Payment and billing information
- Emails, messages and other communications with the practice
- Website information such as cookies and technical data
Health and dental information are treated as confidential and sensitive information.
How We Use Your Information
We use your information to:
- Provide safe and appropriate dental care
- Arrange and manage appointments
- Keep accurate dental and medical records
- Contact you about your treatment and appointments
- Arrange referrals and communicate with other healthcare professionals when necessary
- Process payments and manage accounts
- Meet our legal and professional obligations
- Deal with enquiries, feedback and complaints
- Maintain and improve our services
Confidentiality
Your dental and medical information is confidential.
We only access or share your information when there is a legitimate and lawful reason to do so. Where necessary for your care, we may share relevant information with your GP, other healthcare professionals, dental laboratories or specialists involved in your treatment.
We will not sell your personal information or use it for unrelated marketing purposes.
How We Protect Your Information
We take appropriate steps to keep your information safe and protect it from unauthorised access, loss, misuse or disclosure.
Our staff are required to respect patient confidentiality and follow our data protection and security procedures.
How Long We Keep Your Information
We keep your records for as long as required for your dental care and to meet our legal, professional and regulatory obligations.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
Your Rights
You have rights over the personal information we hold about you. Depending on the circumstances, these may include the right to:
- Ask for a copy of your information
- Ask us to correct inaccurate information
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for your information to be deleted where legally possible
To exercise your rights or ask us any questions about your information please contact us.
Telephone: 01923244133
Email: info@chartwelldental.co.uk
Cookies
Our website may use cookies to help it function and to understand how visitors use the website.
Where required, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings.
Complaints
If you have any concerns about how we use your personal information, please contact us so that we can try to resolve the issue.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.