Privacy Policy

Key details

This practice Privacy Policy describes how Chartwell Dental Clinic collects, uses, stores and protects the information you give us when you use this website.
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.
This Policy is updated from time to time. The latest version is published on this page.
This website Privacy Policy was last updated on: 1st of June 2018.
If you have any questions about this policy please contact us.

Purpose

We gather and use patient information in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them online.

Website Forms

Forms on this website do collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of informing you and/or providing you with a service solely through Chartwell Dental Practice.

General Data Protection Regulation (GDPR) (EU) 2016/679

Chartwell Dental Clinic is registered with the Information Commissioner’s Office (ICO).
Our Data Controller can be contacted at our practice address or by telephone with any questions you may have or details concerning any respect of your personal data.

Patient Records

Chartwell Dental Clinic is Registered with the Care Quality Commission (CQC). Details of our Registration can be seen at www.cqc.org.uk.
Our practice is in full compliance with the CQC data protection policy for Patient Records both offline and online.

Data Collection

Chartwell Dental Clinic may collect your data in a variety of ways on our website. Our lawful basis for processing your data will be your explicit consent to us to do so. We may store this data indefinitely.

We may collect the following information:

• Contact information including your email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to patient enquiries
• Other information pertaining to special offers and surveys

Data Useage

Collecting your data helps us understand what you expect from our practice thus enabling us to deliver improved products and services to you.
We may use your data in the following ways:

• For our own internal records
• To transfer or share sensitive patient data with other registered dental or medical professionals
• To improve the products and services we provide to you
• To contact you in response to a specific enquiry you make to us
• To customise the website for you
• To send you promotional emails about products, services, offers and other things we feel might be relevant to you
• To send you promotional mailings or to call you about our products, services and related offerings we think might be relevant to you
• To contact you via email, telephone or mail for research reasons

Your Rights

As an individual, you have the following rights with regard to the data that we collect and store about you:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

Should you wish to exercise any of these rights, please contact the Chartwell Dental Clinic Data Controller.

Website Cookies

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies
We may use cookies to:

• Analyse our web traffic using an analytics package – Aggregated usage data helps us improve the website structure, design, content and functions
• Identify whether you are signed in to our website – A cookie allows us to check whether you are signed in to the site
• Test content on our website – For example, 50% of our users might see one piece of content, the other 50% a different piece of content
• Store information about your preferences – Our website can then present you with information you will find more relevant
• To recognise when you return to our website – We may show your relevant content or provide functionality you may have used previously on our website

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Learn more about our Cookie Policy

Controlling information about you

When you fill in a form on our website or provide your personal details on our website, you may see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from us by email, telephone, text message or post
• Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

• Send an email to us
• Write to us

Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).

Security

We will always hold your information securely.
To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR).

3rd Party Links

Our website may contain links to other websites.
Please note that we have no control of websites outside of the chartwelldental.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.

Your Feedback

We always respect and welcome feedback. You can contact us directly online or via telephone.

If you feel that there is a problem with the way that we are handling your data, you may complain to the ICO directly at https://ico.org.uk/.